Frequently Asked Questions
Everything you need to know about your Okoa Skincare journey.
Are Okoa Skincare products suitable for sensitive skin?
Yes, our formulas are dermatologically tested and specifically designed to be gentle yet effective for all skin types, including sensitive skin.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
Do you test your products on animals?
Absolutely not. Okoa Skincare is proud to be 100% cruelty-free and Leaping Bunny certified. We do not test on animals at any stage of product development.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it within 30 days for a full refund or exchange.
Are your ingredients organic and sustainably sourced?
We prioritize high-quality, ethically sourced ingredients. While not every ingredient is certified organic, we focus on clean, sustainable, and non-toxic components.
Can I track my shipment?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.